Return and Exchange
At The Design Closets, we seek to ensure you are satisfied with your purchase.
Goods once purchased are non-refundable. All sales are final. Customer are allow to do an exchange if purchased the wrong size.
• Kindly email us at email@example.com to request for an exchange within 7 calendar days from dispatch date for local orders, or 21 calendar days for international orders without exception
• You will receive an email with exchange details, and your return must reach us within 5 days thereafter. Any return received after the stipulated time will be denied
• Return without request will be rejected without exception.
• Exchange are applicable on regular priced orders only. This exclude orders made with promotional/discount codes, sale items, intimates, swimwear, accessories, and bags
• Exchange will be conducted if sizes still available
• Exchange cannot be done with different design
• Item/s must be returned unworn, unwashed and in brand new condition
• All exchange have to be done via registered/normal mail (by Singpost) or Courier
• We will not be liable for any lost returns via normal postage or smartpac (by Sing post).
• Postage charges involved in the exchange will be fully borne by the customer
• Item/s will be inspected upon return. We reserve the rights to reject any returns that are not eligible for return (for example washed; wore; altered)
• Your return parcel will be processed within 10 working days upon receiving it. You will receive an email update once return has been processed
• Strictly no walk-in drop off. We reserve the rights to reject any returns via walk-in drop off
We're sorry for sending you a defective item.
Kindly email us at firstname.lastname@example.org within 7 calendar days from dispatch date with images of the defect.
• Item must be in brand new condition with its original tags and packaging intact, unworn, unwashed and unaltered.
• Shipping fees incurred to send the item back to us will be refund back to you.
• Exchange for the exact same design will be processed.
• In the event that the item you originally purchased is sold out, a credit voucher will be issued to you.
• We do not have a cash refund policy.
• If the above conditions are not met, The Design Closets reserves the right to deny your return. Shipping fees will have to be paid for the items to be shipped back to you.
• All exchanges will be done via mailing only.
• We reserve the rights to reject any returns without arrangement done.
If you believe you have received the wrong item.
Kindly email us at email@example.com within 7 calendar days from dispatch date with images of the item.
We may ask you to proceed with sending your item back to us, for which your postage will be reimbursed. Please note that items must be unworn, unwashed, unaltered, and with its tags intact. If the correct item is no longer in-stock, store credit or refund will be issued instead.