Return and Exchange
RETURN AND EXCHANGE
At The Design Closets, we seek to ensure you are satisfied with your purchase.
Goods once purchased are non-refundable unless incorrect or defective. All sales are final. Customer are allow to do an exchange if purchased the wrong size.
• Please email us at email@example.com to request for an exchange, as return without request will be rejected without exception
• All returns must be done within 10 days upon dispatch without exception
• Returns are applicable on regular priced orders only. This exclude orders made with promotional/discount codes, sale items, intimates, swimwear, accessories, and bags
• Exchange will be conducted if sizes still available.
• Exchange cannot be done with different design.
• Item/s must be returned unworn, unwashed and in brand new condition
• All returns have to be done via registered/normal mail (Singpost) or Courier
• We will not be liable for any lost returns via normal postage or smartpac (not 100% trackable)
• Postage charges involved in the exchange will be fully borne by the customer
• Item/s will be inspected upon return. We reserve the rights to reject any returns that are not eligible for return (for example washed; wore; altered)
• Your return parcel will be processed within 10 working days upon receiving it. You will receive an email update once your return has been processed
• Strictly no walk-in drop off. We reserve the rights to reject any returns via walk-in drop off
DEFECTIVE/ INCORRECT ITEM RECEIVED
We're sorry for sending you a defective item/incorrect item.
Please email us at firstname.lastname@example.org within 10 days upon dispatch.
Please include these information in the email:
• Your order number
• Name of the defected item
• Photograph of the defect
We will reimburse postage incurred for defected/incorrect item(s) and a replacement piece will be mailed to you. A full refund will be done if item is no longer in stock. Item/s must be returned, unworn; unwashed and in brand new condition.
All exchanges will be done via mailing only.
We reserve the rights to reject any returns without arrangement done.